Welcome to Evercare Support
This space is designed to give you quick and easy access to everything you need as a valued participant with our service. Here, you’ll find our Welcome Pack, important policies and procedures, key contact details for our team, and a simple way to provide feedback or raise concerns.
We’re committed to transparency, quality, and person- centred support—and this page helps ensure you always have the information and tools you need at your fingertips.
Our Policies and Procedures
- Welcome to Evercare - Participant Welcome Pack
- Abuse, Neglect and Exploitation Policy
- Advocacy Policy
- Bowel management Policy
- Child Safe Policy
- Conflict of Interest Policy
- COVID-19
- Decision Making and Consent Policy
- Duty of Care and Dignity of Risk Policy
- Entry and exit Policy
- Evercare Support_Governance and Operational Management
- Evercare Support_High Intensity Support
- Evercare Support_Positive Behaviour Support
- Evercare Support_Provision of Support (Environment)
- Evercare Support_Provision of Support
- Evercare Support_Rights and Responsibilities
- Evercare_RP and Behaviour Support_Easy Read Policy
- Incident Management Policy
- Participant Induction Pack
- Participant rights Policy
- Privacy and Confidentiality Policy
- Subcataneous injections
- Tracheostomy Policy
- Ventilator management
All policies in this section are reviewed in line with Evercare Support's internal audit schedule and new versions are updated on the website at least annually
We Want to Hear from You!
Evercare Support is committed to delivering high-quality, person-centred services – and your input matters!
We’re inviting feedback across all aspects of our service delivery. Whether it’s a compliment, concern, suggestion, or something you think we could be doing better- we want to hear it!
We want to know your thoughts on:
- The quality and consistency of the supports you receive
- Communication and responsiveness from our team
- Your experience with our processes, systems, and staff
- Accessibility, safety, and inclusion
- How we manage complaints, incidents, and improvements
- How we run things behind the scenes – including our governance, leadership,and decision-making processes
